Frequently Asked Questions (FAQs)

No, none of our plastics contain BPA and are all certified food-grade safe.

While anxiety can manifest itself differently in each case, creating a safe, comfortable space for your pet is important. Our kennels are a safe escape for pets and provide a natural “nesting” spot for your cat or dog. Our kennels can also be outfitted with additional coverings such as a door cover to limit sight, kennel covers for extra insulation to noise (multiple flaps can be opened for airflow as needed), and we offer customization of vent holes to minimize chew points and keep possible soiling from going through to your car or floor coverings.

We have a contract with the military exchanges to provide the majority of our kennels at more competitive discounts than those available through direct sales.

Please click the “Where to Buy” link in the main navigation of our website. From there you can enter your address or zip code to see where there may be a dealer in your location, you can also navigate directly on the map. 

Our online system does not accept two forms of payment on the same order. If this is something you need, you may call into our office and our customer service staff will help to place and process the order for you. We do offer affordable payment plans through shop pay.

Our kennels are produced using UV-Stabilized Polyethylene that is food grade safe and sourced in the USA.

See the respective kennel page for the most up-to-date measurements.

Browse Kennels

Due to the different builds and sizes within the same breed, we do not make recommendations and without having firsthand contact with your dog we are not best equipped to make this important decision for you. This is why we refer you to your breeder, trainer, or vet for the best fit.

The widest point of the kennel will be halfway up the kennel, so if you take the total height of the respective kennel and divide it by two this will give you the midway point, which is the widest point.  There will be variations on the side entry kennels due to the added width of the door frame, typically adding 1.5″.

You can determine this by looking at the kennel from the front, not from the pet's inside view. So for example, look directly at the front of the kennel, a right-side entry will have an additional door on the right side, as if you were reaching to your right to open it.

Due to the nature of plastic, and its elasticity, your kennel may take on a slight warping nature depending on the temperature of the surroundings. It will resume its normal shape on its own or may need some encouragement with a brace propped in it while setting it someplace warm or applying heat.

This can happen from time to time depending on the surface of the road. Our kennels are all hand-finished so there may be slight variations on the door frame.  Felt pads can be added at the point of contact or a side latch rod kit could be added.  Please contact us if you experience anything more than a slight rattling.

No kennel is indestructible. Our kennels provide the perfect amount of safety and stability to protect your furry family and in some cases even you (see our testimonials). While other kennel brands claim to be “better”, they tend to be overkill, and what you gain in heavier duty material you lose in flexibility, ease of transport, interior space and clean-ability.

Some customers use our kennels for transporting puppies, or dogs on longer trips, and to keep any urination from going out of the kennel into the vehicle, they choose this option. Additionally, others use the kennels with bedding material, such as hay, that they want to keep contained.

Aside from the look of the product they perform the exact same function. They both have a working load limit of 1000 lbs.

We only carry brown and camo insulated kennel covers that fit the intermediate, large and xl sizes of kennels, working with all door configurations.

Our kennels can stack vertically on each other with the unique raised portion that allows one kennel to nest on top of a like-sized kennel.  They can be bolted together with optional hardware for a permanent stacking solution.

No, our kennel dividers are made for the intermediate, large, and XL sizes only, and will not work on side entry versions of the intermediate and large unless extra vent holes are drilled to accommodate the pin. They are also not compatible with Gen I kennel models without modification of ventilation holes.

Estimated delivery dates are determined at time of shipping, NOT from the time of placing the order. So for example, Spee Dee delivery is generally a 1-3 day transit from the time it gets picked up from our facility. You can use the approximate ship dates once you receive tracking on your order.  Prior to that your order is processing and no ship dates are provided.

Yes, we will combine all accessories to ship together, however they will not ship inside the kennel.  Our packaging and inventory is handled and prepared differently for the kennels vs. the accessories. This also allows for a tracking number to be provided for each package and minimize delays if one item in the order is on backorder.  Accessories may not ship on the same day as the Kennels, it could be before or after depending on inventory levels.  Please watch for separate tracking.

Yes we do!  Please call in to our office to discuss shipping options if ordering multiple items. We also have a number of dealers across Canada that you can locate from our “Where to Find” tab on our website.

We can ship to most countries through our website. It will show your country if you are visiting from outside the US, or you can choose your country’s flag to display in your currency and to see all-in shipping costs.

Given that we already cover a portion of the true shipping cost on most of the kennels and some of the accessories, we do not offer free shipping. There are some dealers and retailers that offer free, or reduced, shipping depending on your order.

If you need your items by a certain day, and standard shipping will not get it there in time, please give us a call at (605) 368-9872 or email customercare@rufflandkennels.com. Please note that due to the size of our kennels, expedited shipping can run an additional $200-$300. In order to get an accurate quote, we will need to know the products you are wanting shipped, and the Zip/Postal Code to where it is going.

We are not responsible for lost or stolen packages. Due to the increased number of thefts, we suggest requesting “delivery signature required” on shipments if you have any doubts about the packages being left outside of your residence.

We offer a lifetime manufacturer’s warranty on our kennel bodies, along with any accessories that are roto-molded, such as the Easy Rider™ Top Trays, Water Holes™, Water Toppers™, Clean Cuts™, Toss Bosses™, and Rod Pod™. Other accessories carry a limited warranty based on vendor policies.