Warranty Policy The warranty applies only to Ruff Land Kennels products purchased direct from our website or from any Authorized Ruff Land Kennels Dealers, Distributors, or retail and online stores and is extended only to the original purchaser (“owner”) for a period of one year from the purchase date. All warranty claims must be accompanied by the original purchase receipt from our website or an Authorized Ruff Land Kennels Dealer, Distributor or website. Ruff Land Kennels warrants all products sold by Authorized Dealers, Distributors, and retail/online stores, to be free of defects in material or workmanship. This warranty is subject to the following limitations in addition to any imposed by virtue of applicable law. Excluded from coverage under this warranty are the following: Damage or breakage from wear and tear by your pet, such as chewing on vent holes or door frame Impact-related damage or breakage, this includes vehicle accidents and collisions Damage resulting from abuse, misuse or carelessness, including dropping or falling out of vehicle Intentional damage and/or breakage Normal customer wear and tear, this includes scratches, slight warping, and edge chipping Warping from exposure to heat, rain or snow Damage resulting from improper installation of accessories Any damage caused from anything other than defects in material or workmanship Damage from the use of solvents, adhesives, or cleaning solutions Alterations or modifications done by customer If determined to be a warranty related issue, Ruff Land Kennels will pay for the product to come back to our facility to replace, or repair and send back.