Returning or Exchanging? We’ve Got You Covered
Need to return or exchange an item? Review our guidelines for quick and easy returns and exchanges to ensure your satisfaction with RuffLand® products.
Your satisfaction is of utmost importance to us! If you feel something in your order has been shipped incorrectly be sure to contact us as soon as possible.
Return any item that did not end up working out for you (exclusions apply, see note below), in new condition, within 30 days of the delivery date. A credit will be issued to your account/credit card or applied to your exchange, minus shipping costs and a restocking fee of 10% of the product. After this date, the manufacturer’s warranty applies. Regular shipping charges apply to all returns and exchanges. Additional oversized charges will be applied to any XL or Large-size kennels that are returned or exchanged. Please see the instructions for returning merchandise listed below.
If you purchased from one of our authorized dealers and it is an issue other than manufacturer's warranty, please contact them directly for the return/exchange.
Please note that we do not permit the return or exchange of the following products:
- Special orders and/or products that are custom configured to your specifications (this includes customized vent patterns)
- Products sold “as is” or “seconds”
- Used or not “new” condition
- Any kennel altered by consumer
We recommend insuring all returned goods for the full retail price. We cannot be responsible for items that are damaged or lost in shipment when being returned. Returns should be shipped via UPS/FedEx or insured Parcel Post to:
RuffLand® Performance Kennels
1720 Mindy St
Tea, SD 57064
The Post Office lacks accurate tracking and delivery confirmation. If you ship via the Post Office we suggest delivery confirmation with a signature required.
Have questions or need help? Call us at 605-368-9872 or e-mail accounts@rufflandkennels.com or customercare@rufflandkennels.com
Reporting Damaged Goods or Lost Shipment
Please email us or call us at 605-368-9872 in case of damaged or lost shipments.
