Customer Satisfaction
Your satisfaction is of utmost importance to us! Return any item that did not end up working out for you (exclusions apply see note below), in new condition, within 30 days of the delivery date. A credit will be issued to your account/credit card or applied to your exchange, minus shipping costs and restocking fee of 10% of product. After this date the manufacturers’ warranty applies. Regular shipping charges apply on all returns and exchanges. Additional oversized charge will be applied to any XL or Large size kennels that are returned or exchanged. Please see instructions for returning merchandise listed below.
If you purchased from one of our authorized dealers and it is an issue other than manufacturers warranty, please contact them directly for the return/exchange.
Please note that we do not permit the return or exchange of the following products:
- Special orders and/or products that are custom configured to your specifications (this includes “Extra Vent Holes” and “Install of Side Latch Rod Kit”)
- Products sold “as is” or “seconds”
You may want to insure all returned goods for the full retail price. We cannot be responsible for items which are damaged or lost in shipment when being returned. Returns should be shipped via UPS/FedEx or insured Parcel Post to: 46982 Mindy St, Tea, SD 57064. The Post Office lacks accurate tracking and delivery confirmation. If you ship via the Post Office we suggest delivery confirmation with a signature required.
Have questions or need help? Call us at 605-368-9872 or e-mail shipping@rufflandkennels.com or orders@rufflandkennels.com
Return/Exchange Form
Kindly fill out the form below and mail with your return (for all orders place directly with us or for warranty issues). As mentioned above, if purchased through an authorized Ruff Land Kennels dealer please contact them for the return/exchange.
Download Return/Exchange Form here
Reporting Damaged Goods or Lost Shipment
Please email us or call us at 605-368-9872 in case of damaged or lost shipments.
Your Privacy is Protected
Protecting your personal information and privacy is very important to us. We hate spam! Ruff Land Kennels does not sell or rent out our customers’ names, addresses or email addresses to anyone. We send out email notifications on shipments, products, special promotions, etc. from time to time.