Customer Satisfaction Your satisfaction is of utmost importance to us! If you feel something in your order has been shipped incorrectly be sure to contact us as soon as possible. Return any item that did not end up working out for you (exclusions apply, see note below), in new condition, within 30 days of the delivery date. A credit will be issued to your account/credit card or applied to your exchange, minus shipping costs and restocking fee of 10% of product. After this date the manufacturers’ warranty applies. Regular shipping charges apply on all returns and exchanges. Additional oversized charge will be applied to any XL or Large size kennels that are returned or exchanged. Please see instructions for returning merchandise listed below. If you purchased from one of our authorized dealers and it is an issue other than manufacturers warranty, please contact them directly for the return/exchange. Please note that we do not permit the return or exchange of the following products: Special orders and/or products that are custom configured to your specifications (this includes customized vent patterns) Products sold “as is” or “seconds” Used or not “new” condition Any kennel altered by consumer You may want to insure all returned goods for the full retail price. We cannot be responsible for items which are damaged or lost in shipment when being returned. Returns should be shipped via UPS/FedEx or insured Parcel Post to: 1800 E Mindy St, Tea, SD 57064. The Post Office lacks accurate tracking and delivery confirmation. If you ship via the Post Office we suggest delivery confirmation with a signature required. Have questions or need help? Call us at 605-368-9872 or e-mail accounts@rufflandkennels.com or orders@rufflandkennels.com Return/Exchange Form Kindly fill out the form below and mail with your return (for all orders place directly with us or for warranty issues). As mentioned above, if purchased through an authorized Ruff Land Kennels dealer please contact them for the return/exchange. Order (Invoice) Number Name* (required) Email* (required) PLEASE PROVIDE THE PURCHASER’S ADDRESS AS WELL AS THE ADDRESS YOU WOULD LIKE YOUR RETURN SHIPPED TO: Purchaser Address* (required) Ship to Address* (required) Phone Daytime* (required) Phone Evening Reason For Return 1* (Please indicate reason for return.)—Please choose an option—13 Product too small23 Product too large30 Product damaged in shipment31 Not as described or pictured41 Received too late47 Received incorrect item48 Ordered incorrect item70 Ordered extra/returning unwanted71 Returning a gift72 Changed my mind78 Product defective86 Quality not as expected Qty 1 Item Number 1 Description 1 Unit Price 1 SKU 1 UPC/MFG 1 Add Additional Return Reason For Return 2* (Use the reason that best describes your return.)—Please choose an option—13 Product too small23 Product too large30 Product damaged in shipment31 Not as described or pictured41 Received too late47 Received incorrect item48 Ordered incorrect item70 Ordered extra/returning unwanted71 Returning a gift72 Changed my mind78 Product defective86 Quality not as expected Qty 2 Item Number 2 Description 2 Unit Price 2 SKU 2 UPC/MFG 2 Add Additional Return Reason For Return 3* (Use the reason that best describes your return.)—Please choose an option—13 Product too small23 Product too large30 Product damaged in shipment31 Not as described or pictured41 Received too late47 Received incorrect item48 Ordered incorrect item70 Ordered extra/returning unwanted71 Returning a gift72 Changed my mind78 Product defective86 Quality not as expected Qty 3 Item Number 3 Description 3 Unit Price 3 SKU 3 UPC/MFG 3 Add Additional Return Reason For Return 4* (Use the reason that best describes your return.)—Please choose an option—13 Product too small23 Product too large30 Product damaged in shipment31 Not as described or pictured41 Received too late47 Received incorrect item48 Ordered incorrect item70 Ordered extra/returning unwanted71 Returning a gift72 Changed my mind78 Product defective86 Quality not as expected Qty 4 Item Number 4 Description 4 Unit Price 4 SKU 4 UPC/MFG 4 REPLACEMENT ITEMS THAT ARE IN STOCK SHOULD REACH YOU IN 2-3 WEEKS THE APPROPRIATE CREDIT OR REFUND WILL BE ISSUED WHEN YOUR RETURN IS PROCESSED ITEM WAS: Purchased by me via website - RuffLandKennels.com Purchased via distributor Please provide distributors name or business ACTION TO BE TAKEN: Exchange Refund - (The type of refund will be determined by the payment method used on original purchase) Exchange Qty 1 Catalog Number 1 Size 1 Color 1 Exchange Description 1 Price 1 Add Additional Exchange Exchange Qty 2 Catalog Number 2 Size 2 Color 2 Exchange Description 2 Price 2 Add Additional Exchange Exchange Qty 3 Catalog Number 3 Size 3 Color 3 Exchange Description 3 Price 3 Add Additional Exchange Exchange Qty 4 Catalog Number 4 Size 4 Color 4 Exchange Description 4 Price 4 Add Additional Exchange Exchange Qty 5 Catalog Number 5 Size 5 Color 5 Exchange Description 5 Price 5 If your exchange items are more expensive, Someone from Ruffland will give you a call to update payment. Additional Comments Reporting Damaged Goods or Lost Shipment Please email us or call us at 605-368-9872 in case of damaged or lost shipments. Your Privacy is Protected Protecting your personal information and privacy is very important to us. We hate spam! Ruff Land Kennels does not sell or rent out our customers’ names, addresses or email addresses to anyone. We send out email notifications on shipments, products, special promotions, etc. from time to time.
